The Wii saga with NewEgg
At 2:35 I got a message that NewEgg.com has Wii’s in stock. But when ever you try to add an item to the cart you get this error over and over again:
- A problem occurred during viewing shopping cart
- Sorry,this gift item is part of a promotional special and cannot be manually added to your cart. If you’d like to receive the gift item, please add all required products to your shopping cart.
So after 10 minutes I got through to support and had this conversation:
Please wait while we connect you to a Newegg representative.
Christina: Hi! Thanks for contacting us. How can I help you today?
Ervin: I’m unable to add a Wii console to my shopping cart. What am I doing wrong?
Christina: Right now we are having website issues. Please give it about 5 minutes and you should be able to add it.
Ervin: Is there a waiting list in the event you sellout because of this issue?
Christina: No at this time.
Ervin: Will there be one?
Christina: Not that I know of.
Ervin: Can a transcript of this conversation be sent to my email address including your employee number?
Christina: You can copy and paste. I don’t have a employee number but I can give you my first and last name. Christina *******
Finally after vigorously hit add to cart button until about 3:00 pm and got the dreaded ‘out of stock’ page even though a customer service rep told me they would be available in five minutes. So proceeded to go through the support chat to see if something had happened and had this conversation:
Amy: Hello
Ervin: Are you currently listed with the BBB?
Amy: Yes, we are.
Ervin: What is your BBB ID #?
Amy: I do apologize unfortunately we would not have that information.
Ervin: Who would I contact to get that information?
Amy: You would actually go to ” My account” then under customer service you would go to “information requests” and submit the request for that information there.
Ervin: How long do those request ussually take?
Amy: Generally it would be 24-48 hours.
Ervin: Thank you, also you are not running a waiting list for people who were unable to order Wii’s during the technical glitches?
Amy: I do apologize unfortunately the item is actually now out of stock. That is the reason you are unable to purchase the item at this time.
Ervin: Do you know when we will be able to order it?
Amy: Unfortunately due to the high demand for this particular item. We currently do not have an estimated time for the next shipment. I do apologize for the inconvenience.
Ervin: I’m sorry but your comment doesn’t make any sense. In the previous statement you said you have them in stock. In the current statement you now say they are ou of stock. Are they in or out of stock?
From there on I found out that the Wii were in fact out of stock. NewEgg.com, this does not reflect well on your support staff or your website. NewEgg, If you would like get a happy customer, please contact me at: me@ervinkosch.info and I will be glad to work out an equable solution.
I Almost Hate Nintendo
I am one step away from saying I hate Nintendo. I have owned and loved every single US released console system until the Wii. No, Virtual Boy does not count as a console. As such I really want a Wii and have been touting it since its release.
My wife has indirectly (read sacasically and with much venom) stated that she thinks I’m a complete and utter idiot for wanting one. I know she hates hearing me talk about it constantly but shes bored when I talking about my other interest. At least she has some emotion when I talk about Wii. Yeah, I know nerd alert.
That really hurts me because there a few items she wanted for a long time and she finally is getting them this year but I can’t get what I’ve wanted for couple of years. I’m still working with a computer that barely runs. I’m still driving a crappy car that should junked out. Yet we can never seem to get enough money to get it fixed while I’m going to college and working two jobs.
Today I’ve received 3 unique alerts from various Wii tracking websites. The first alert hit my mailbox as soon as it was released. That sounds great, right? Sure except I had to go through a third party to see which website had the offer and guess what? The third party website was offline for 20 minutes. When the third party came back online Sears, the place with the system, still had them in-stock. When I clicked add to cart I got a nice message that said ‘We’re sold out of that item, so we’re removing it from your cart.’ Screw you Sears.
I got my next alert but that place was sold-out. Fair enough.
I then got another alert that was sent generated 15 minutes before it was sent. The service even had the courtesy to tell me when it generated the text of the message and when it sent it. So I went to Amazon, the retailer that had the Wii, and they had an “Add to Cart” available. Great, I added the item and I get a ‘Sold Out’ message with links to other packages that might not be sold out. Screw you Amazon.
So yeah that bitter taste I’ve had from Nintendo and their sales practices is turning rancid.
Nintendo is Ridiculous
I have been hunting for a Wii for over a year. I really enjoy playing video games but carpel tunnel from work is making it hard for me to play on a normal controller. Also I really like Nintendo because they usually makes high quality games. So with both of these factors, I’ve really wanted a Wii. Getting a Wii would be a wonderful alternative to XBox and a PS3 is just way out of my price range.
Questions: so where can you get a Wii? Answer: Nowhere. Its been in production for two years and Nintendo says they still can’t fill demand? Come off it Nintendo. If it was the night before Christmas then I would agree, but its been nearly 2 years. Now either you’ve completely screwed up production and you’re lying about the number shipped or you’re holding out to keep demand high so that you don’t have lower price like XBox and Playstation.
I demand that either a legal probe be done into price possible price fixing or a class action lawsuit be filed. Nintendo, this is ridiculous.